FAQs
Frequently Asked Questions – Mad Capper
Get quick answers to the most common questions about Mad Capper hats, embroidery, shipping, returns, and customization.
Where are Mad Capper hats made?
Each hat is designed, embroidered, and quality-checked in Dallas, Texas, USA. We use premium blanks and materials sourced from trusted wholesalers to ensure long-lasting quality and comfort.
How long will it take to receive my order?
Most orders ship within 3–5 business days. Custom or made-to-order embroidery may take 7–10 business days. You’ll receive a tracking link via email once your hat ships.
Do you accept custom hat orders?
Yes! We specialize in custom embroidery. Contact us through our Contact page or DM us on Instagram @madcapper.shop to start your custom design.
What if my hat doesn’t fit?
All our hats are adjustable and made to fit most head sizes. If you’re unhappy with the fit, reach out within 30 days of delivery for an exchange or store credit.
Do you offer bulk or wholesale pricing?
Yes. We offer discounts for wholesale or event orders. Email cs@madcapper.shop for a custom quote.
Where can I follow Mad Capper on social media?
Follow us on Instagram and TikTok for drops, behind-the-scenes embroidery videos, and new product releases.
How should I clean or wash my Mad Capper hat?
We recommend spot-cleaning your hat with mild soap and cold water. Avoid putting it in the washing machine or dryer — this helps preserve the embroidery and hat shape.
What is your return policy?
Returns or exchanges are accepted within 30 days of delivery for unused and unworn items. Custom embroidered hats are non-refundable but can be replaced if damaged or defective. Email CS@madcapper.shop for assistance.
My tracking hasn’t updated — what should I do?
Tracking updates can take 24–48 hours after shipment. If your tracking hasn’t moved after that time, contact us and we’ll help locate your order or issue a replacement if necessary.